Return & Exchange Policy

Effective Date: [Insert Date]

Thank you for shopping with Minimyst. Due to the nature of fragrance products, we maintain strict return and exchange guidelines to ensure product quality, hygiene, and customer safety.

1. General Policy

Minimyst sells perfume decants, which are personal-use and hygienic products. For health and safety reasons:

• Opened or used products are not eligible for return or exchange.
• Returns are only accepted for damaged, defective, or incorrect items received.

2. Eligibility for Returns or Exchanges

You may request a return or exchange if:

• The item was damaged during delivery
• You received the wrong product
• The item has a verified manufacturing defect

To qualify:

• You must contact us within [48 hours] of receiving your order.
• The product must remain unused and in its original condition.
• Clear photo or video evidence must be provided.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Used or tested fragrance decants
• Products damaged due to customer misuse
• Items reported after the specified claim period
• Change-of-mind purchases

We encourage customers to review product descriptions carefully before purchasing.

4. Return Process

To initiate a return or exchange:

1. Contact us through our official website contact page.
2. Provide your order number and supporting photos.
3. Wait for confirmation and return instructions before sending any item back.

Unauthorized returns may not be accepted.

5. Refunds

If your return is approved:

• Refunds will be processed to the original payment method.
• Processing time may take [5–10 business days] depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

If approved, exchanges will be processed after the returned item is received and inspected. Replacement items are subject to stock availability.

If the requested replacement is unavailable, a refund may be issued instead.

7. Shipping Costs for Returns

• If the return is due to an error on our part (wrong or defective item), Minimyst will cover the return shipping cost.
• For other approved returns, customers may be responsible for return shipping fees.

8. Contact Us

For return or exchange inquiries, please contact us via our official website contact page with your order details.